Effective Date: May 5, 2026

Universal Glass (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have regarding your information.

Information We Collect

We collect information from visitors to our website in the following ways:

Information You Provide Directly When you fill out our contact form, request a quote, or otherwise reach out to us, we may collect:

• Name
• Phone number
• Email address
• Mailing or project address
• Project details and any other information you choose to share

Information Collected Automatically When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the site
• Referring website
• General location data (such as city or region)

This information is collected through cookies, web beacons, and similar tracking technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and quote requests
• Schedule appointments, service calls, and installations
• Communicate with you about your project or order
• Improve our website and services
• Comply with applicable legal obligations
• Send occasional updates or promotional information (only if you’ve opted in)

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who help us operate our business (such as web hosting, email services, or scheduling tools), bound by confidentiality obligations
• Legal Requirements: When required by law, subpoena, or court order
• Business Transfers: In the event of a merger, acquisition, or sale of business assets
• With Your Consent: When you’ve explicitly authorized us to share your information

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and gather analytics about how visitors use the site. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features.

We may also use third-party analytics services (such as Google Analytics) to help us understand site traffic and usage patterns. These services have their own privacy policies governing how they handle data.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal obligations
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Universal Glass Phone: 251-479-9535 Email: info@universalglassco.com Address: 51 Midtown Park E, Mobile, AL 36606